Privacy Policy
This policy explains how Nabulines System Inc. ("Nabulines", "we") handles personal information in NabuLens, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, provincial privacy laws such as Quebec's Law 25.
1. Who is responsible
Nabulines System Inc., 11 Ordnance Street, Toronto, Ontario M6K 0H4, Canada. Our Privacy Officer is responsible for this policy and can be reached at info@nabulines.com (subject: "Privacy").
2. What we collect and why
| Information | Why |
|---|---|
| Your email address and a hashed password | To create and secure your account and contact you about your subscription |
| Subscription status, plan and usage counts | To provide your plan and enforce its limits |
| Billing details (name, address, card) | Collected and stored by Stripe to take payment and calculate tax. We receive only a customer reference, plan and payment status, never your full card number |
| Account handles you ask us to analyze, and the analyses we produce | To deliver the Service to you |
| IP address and basic request information | Security, abuse prevention (for example, limiting sign-in attempts) and troubleshooting |
| Your confirmation of age and acceptance of the Terms, with the date and version | To record that you agreed |
We do not sell personal information, use it for advertising, or send marketing email. If we ever want to send marketing messages, we will ask for your express consent first, as required by Canada's Anti-Spam Legislation.
3. Public social media content
When you ask NabuLens to analyze an account, we collect content that is publicly available on that platform (videos, captions, view and like counts, and the account handle) and create transcripts and labels from it. This content can include personal information about the people who appear in it. We use it only to provide the analysis you requested, show it only to you, and you agree in our Terms to use it only for lawful research and analysis.
4. Service providers
We share information with these providers only as needed to run the Service. Some of them process it outside Canada, mainly in the United States, where it may be accessible to authorities under local law. Each is bound by contract or its terms to protect it.
- Stripe: payments, billing and tax
- Railway: application hosting and storage
- Apify: collecting public social media content
- Groq: speech-to-text transcription
- TypeSafe (Jev): classifying transcripts
- Google (Gemini): visual analysis of video frames, where used
Transcription and classification providers receive the public video audio or transcript, not your account details.
5. Cookies
We use one essential cookie that keeps you signed in. We do not use advertising or analytics cookies. Stripe sets its own cookies on its checkout pages.
6. How long we keep it
- Account information and analyses: while your account is open. When you delete your account, we delete them from our live systems right away and from backups within 30 days.
- Billing records: kept by Stripe and by us for as long as Canadian tax law requires (generally 6 years).
- Security logs: up to 90 days.
7. Your rights
You can access and correct your information, export your analyses, withdraw consent (by closing your account) and delete your account from the Account page. You can also email us to ask what information we hold about you; we will answer within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial privacy regulator.
8. Security and breaches
We use encrypted connections (HTTPS), hashed passwords, isolated workspaces per account and access limited to staff who need it. If a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner as the law requires.
9. Children
NabuLens is only for adults (18 and over, and the age of majority where you live). We do not knowingly collect information from minors. If you believe a minor has created an account, contact us and we will delete it.
10. Changes
We will post updates here with a new date and email you about material changes before they take effect.