Terms of Service
These Terms are an agreement between you and Nabulines System Inc., a corporation with its registered office at 11 Ordnance Street, Toronto, Ontario M6K 0H4, Canada ("Nabulines", "we", "us"). They govern your use of NabuLens at nabulens.nabulines.com (the "Service"). By subscribing, creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
1. Who can use NabuLens
You must be at least 18 years old and have reached the age of majority where you live (for example, 19 in British Columbia, Nova Scotia, New Brunswick, Newfoundland and Labrador, Yukon, the Northwest Territories and Nunavut). The Service is not directed to children and we do not knowingly collect information from anyone under 18. If you use NabuLens for a company or other organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" includes that organization.
2. What the Service does
NabuLens collects publicly available videos and metrics from social media accounts you choose, transcribes the speech, and uses automated and AI models to label hooks, topics, structure and other features. It then shows patterns and comparisons. Results are automated estimates: they can be incomplete or wrong, they describe past content only, and they do not guarantee or predict any outcome. You are responsible for decisions you make based on them.
3. Plans, price and automatic renewal
- Plans are billed monthly in US dollars, in advance, at the price shown on the pricing page at the time you subscribe. Applicable sales taxes (such as GST/HST) are added where required.
- Your subscription renews automatically every month and your payment method is charged on each renewal date until you cancel.
- Each plan includes a monthly number of videos and a monthly processing budget. Unused allowance does not roll over. When either limit is reached, new analyses are paused until the next calendar month or until you change plan.
- We will give you at least 30 days' notice by email before any price change applies to your subscription. You may cancel before it takes effect.
4. Cancelling and refunds
- You can cancel at any time from Manage subscription in your account, with no cancellation fee. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Payments are non-refundable and we do not give partial refunds for unused time, except where required by law or where the Service was unavailable for a substantial part of a billing period because of our fault. Contact us within 30 days of a charge if you believe it is wrong.
- Nothing in these Terms limits any cancellation or refund right that you have under applicable consumer protection law and that cannot be waived.
5. Your account
Keep your password confidential and tell us promptly at info@nabulines.com if you think your account has been used without permission. You are responsible for activity under your account. You may delete your account at any time from the Account page.
6. Acceptable use
You agree to use NabuLens only for lawful research and analysis, and not to:
- analyze private accounts or content you are not permitted to access, or try to obtain non-public information;
- use results to harass, stalk, impersonate or discriminate against any person, or to build profiles of private individuals;
- republish other people's videos, transcripts or other content from the Service in a way that infringes their copyright or other rights;
- resell or share access to the Service, or exceed or work around plan limits;
- interfere with, reverse engineer, scrape or overload the Service; or
- violate any law or the terms of the platforms whose public content you analyze.
We may suspend or close accounts that break these rules, with notice where reasonable.
7. Content and intellectual property
Videos, captions and other material collected from social platforms belong to their owners. NabuLens shows excerpts and derived labels for research, commentary and analysis. Your analyses and exports are yours to use within these Terms. The Service itself, including its software, design and the NabuLens name, belongs to Nabulines and its licensors.
8. Third-party services
The Service relies on third-party providers for payments, hosting, data collection, transcription and AI analysis, as listed in our Privacy Policy. Payments are processed by Stripe under Stripe's terms. We are not responsible for the availability of third-party platforms, which may change or limit access to public content at any time.
9. Availability and changes
We work to keep NabuLens available but do not promise uninterrupted service. We may change features. If we make a change that materially reduces what your plan includes, we will tell you in advance and you may cancel. We may update these Terms; we will post the new version here with a new date and email you about material changes at least 30 days before they apply to you.
10. Disclaimers and limitation of liability
To the extent permitted by law, the Service is provided "as is" and we disclaim implied warranties, including fitness for a particular purpose. To the extent permitted by law, Nabulines is not liable for indirect, incidental, special or consequential damages, or lost profits, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. These limits do not apply where the law does not allow them, including to rights you have as a consumer that cannot be limited.
11. Ending the agreement
You may stop using the Service and delete your account at any time. We may end the agreement or suspend access if you materially breach these Terms or if required by law. Sections 7, 10 and 12 survive termination.
12. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Courts in Toronto, Ontario have jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of the province where you live, and nothing here removes the protection of the mandatory laws of that province.
13. Contact
Nabulines System Inc., 11 Ordnance Street, Toronto, Ontario M6K 0H4, Canada · GST/HST registration 752497768RT0001 · info@nabulines.com